Return and Delivery Policy – Noeloe

Last updated: January 7, 2026

1. Right of Withdrawal (online purchases)

1.1. The consumer has the right to withdraw from an online purchase within 14 days after receiving the order without stating any reason, in accordance with Article 6:230o of the Dutch Civil Code.

1.2. After this period has expired, the right of withdrawal lapses and returns can no longer be accepted.

1.3. To exercise the right of withdrawal, the return form provided by Noeloe must be used. Returns without a return form will not be processed.

2. Conditions for Returns

2.1. Returns are only accepted if the items are:

• unused, unworn, and undamaged;
• in original condition and, if reasonably possible, returned in the original packaging.

2.2. Noeloe reserves the right to refuse returns if items appear to have been used, damaged, or are no longer saleable.

2.3. Refused returns will be sent back to the consumer.

3. Exclusion of the Right of Withdrawal

3.1. The right of withdrawal is excluded for hygienic products where the seal has been broken, including in any case:

• earrings;
• bodysuits.

3.2. If these items are returned regardless, no monetary refund will be issued. In such cases, Noeloe may provide a gift card equal to the purchase amount.

3.3. For promotions involving gifts or freebies, the gift must also be returned. If not, the value will be charged.

4. Sale Items

4.1. Sale items fall under the statutory right of withdrawal and can be returned within the specified period, provided all return conditions are met.

4.2. No different legal rights apply to sale items.

5. Processing and Refunds

5.1. After receiving the return, it will be processed within 5 working days.

5.2. Refunds will be made via the same payment method used for the original transaction, unless explicitly agreed otherwise.

6. Return Costs and Handling Fees

6.1. The cost of returning an online order is borne by the consumer, unless agreed otherwise.

6.2. A return label can be created via the website, which will automatically include the correct return address.

6.3. When returning more than four (4) items, a handling fee of €0.50 per additional item will be charged.

6.4. Returning items in one of Noeloe’s physical stores is free of charge.

7. Returns and Exchanges in Store

7.1. Purchases made in a physical store can only be returned or exchanged in one of the Noeloe stores in ’s-Hertogenbosch or Maastricht.

7.2. It is not possible to return in-store purchases online.

7.3. Exchanges are only possible within 14 days of purchase and only in-store. Any price differences will be settled.

8. Incorrectly Addressed Returns

8.1. If a return is sent to an incorrect address, Noeloe cannot accept liability.

8.2. A return will only be processed once it has been received in proper condition at the correct return address.

9. Damaged or Incorrectly Delivered Items

9.1. If an item is damaged or incorrectly delivered, the consumer must report this as soon as possible after receipt via
noeloe-store@outlook.com.

9.2. A clear photo must always be included with the report. Noeloe will provide an appropriate solution as quickly as possible.

10. Delivery Times

10.1. Noeloe aims to deliver online orders within 2 to 3 working days after ordering.

10.2. Stated delivery times are indicative and no rights can be derived from them.

10.3. Products are available in physical stores while supplies last.

Legal Summary

Online purchases are subject to the statutory right of withdrawal. The consumer has the right to cancel the agreement within 14 days after receipt without stating reasons, in accordance with Article 6:230o of the Dutch Civil Code.

The right of withdrawal is excluded for hygienic products where the seal has been broken. Returned items must be unused and in original condition. Return costs are borne by the consumer.

Refunds are made via the original payment method within a reasonable period after receiving the return.

General Terms and Conditions – Noeloe

Last updated: January 7, 2026

Article 1 – Definitions

In these terms and conditions:

• Noeloe: the user of these general terms and conditions.
• Consumer: a natural person not acting in the course of a profession or business.
• Agreement: any agreement concluded between Noeloe and the consumer.
• Products: all items offered by Noeloe via the webshop or physical stores.

Article 2 – Applicability

2.1. These general terms apply to every offer made by Noeloe and to every agreement concluded between Noeloe and the consumer.

2.2. Deviations from these terms are only valid if explicitly agreed upon in writing.

Article 3 – The Offer

3.1. All offers from Noeloe are non-binding and subject to availability.

3.2. Obvious errors or mistakes in the offer do not bind Noeloe.

Article 4 – The Agreement

4.1. The agreement is concluded at the moment the consumer accepts the offer and meets the stated conditions.

4.2. Noeloe confirms the agreement electronically.

Article 5 – Prices and Payment

5.1. All prices include VAT and exclude shipping costs unless stated otherwise.

5.2. Payment must be made using the available payment methods.

5.3. Noeloe reserves the right to change prices.

Article 6 – Delivery

6.1. Noeloe aims to deliver orders within 2 to 3 working days after the agreement is concluded.

6.2. Delivery times are indicative and no rights can be derived from them.

6.3. Delivery takes place at the address provided by the consumer.

Article 7 – Right of Withdrawal (online purchases)

7.1. The consumer has the right to cancel the agreement within 14 days after receipt without giving any reason, in accordance with Article 6:230o of the Dutch Civil Code.

7.2. The return form provided by Noeloe must be used to exercise this right.

7.3. After the withdrawal period has expired, the right lapses.

Article 8 – Return Conditions

8.1. Returns are only accepted if products are unused, unworn, undamaged, and in original condition.

8.2. Noeloe reserves the right to refuse returns if products are no longer saleable.

8.3. Returns without a return form will not be processed.

Article 9 – Exclusion of Right of Withdrawal

9.1. The right of withdrawal is excluded for hygienic products where the seal has been broken, including earrings and bodysuits.

9.2. In such cases, no monetary refund will be issued.

Article 10 – Sale Items

10.1. Sale items fall under the statutory right of withdrawal and can be returned within the withdrawal period.

Article 11 – Refunds

11.1. Refunds are made within 5 working days after receiving the return.

11.2. Refunds are issued via the original payment method.

Article 12 – Return Costs

12.1. Return shipping costs are borne by the consumer.

12.2. A handling fee of €0.50 per additional item may be charged when returning more than four (4) items.

12.3. Returns in physical stores are free of charge.

Article 13 – In-store Purchases

13.1. Purchases made in-store can only be returned or exchanged in-store.

13.2. In-store purchases cannot be returned online.

Article 14 – Liability

14.1. Noeloe is not liable for indirect damages.

14.2. Liability is limited to the amount of the order.

Article 15 – Complaints

15.1. Complaints must be reported as soon as possible via
noeloe-store@outlook.com.

Article 16 – Applicable Law

16.1. All agreements are governed exclusively by Dutch law.

16.2. Disputes will be submitted to the competent court in the Netherlands.

Legal Summary

These general terms and conditions are drafted in accordance with Dutch consumer law. Consumers have the right to withdraw from online purchases within 14 days after receipt, except for legally excluded products. Returns must meet the stated conditions. Refunds are issued via the original payment method within a reasonable period.

If you want, I can also rewrite this in a more customer-friendly / webshop tone (less legal, more conversion-focused)👍